Privacy Statement

Personal information includes an individual’s name, signature, date of birth, address, phone number, sensitive information, bank account details, employment information, and any commentary or opinion about the individual. This information may be shared verbally, stored in physical or digital files, such as résumés or application forms provided by the individual, contained in emails or text messages, or recorded in other formats.

We collect your personal information primarily to provide services to you and for related marketing activities. We may also use your personal information for secondary purposes closely related to the primary purpose, in situations where you would reasonably expect such use or disclosure.

When we collect personal information, we will, where appropriate and possible, explain why we are collecting it and how we plan to use it. You may unsubscribe from our mailing or marketing lists at any time by contacting us in writing.

According to Australian Privacy Principle 6, an entity may use or disclose personal information only for the purpose for which it was collected (the primary purpose) or for a secondary purpose if an exception applies.

Your personal information is stored securely to protect it from misuse, loss, unauthorized access, modification, or disclosure. ITEC’s Security Management System is accredited under The Department of Employment and Workplace Relations External Systems Accreditation Framework and the Right Fit for Risk assurance approach.

When your personal information is no longer needed for its original purpose, we will take appropriate steps to destroy or permanently de-identify it. Personal information will be stored in client files, which we will retain for a minimum of seven years or as required by the Program Deed and/or Guidelines.

You have the right to access and update or correct the personal information we hold about you, subject to certain exceptions. If you wish to access your personal information, please email us at the address provided below. ITEC will not charge a fee for your access request. To protect your personal information, we may require identification before releasing the requested information, and this will be done in accordance with the APPs and any applicable Program Deed and/or Guidelines.

Keeping your personal information current is important to us. We will take reasonable steps to ensure your information is accurate, complete, and up-to-date. If you discover that the information we hold is outdated or incorrect, please notify us as soon as possible so we can update our records and continue to provide you with quality services.